Question 1

When will my first box arrive?

Accepted Answer

Your first box ships within 3–5 business days after your subscription is confirmed. Delivery across Georgia typically takes 1–3 additional days.

Question 2

Can I customise the box for my dog?

Accepted Answer

Yes! When you sign up, you tell us your dog's name, breed, size and preferences. We use this information to personalise every single box.

Question 3

Can I cancel my subscription?

Accepted Answer

Yes. Cancel any time from your account, with no fee — future renewals and boxes stop.

Question 4

What if my dog doesn't like something in the box?

Accepted Answer

Contact our support team and we'll replace the item or apply a credit to your next box. Your dog's happiness is our priority.

Question 5

Do you deliver outside Tbilisi?

Accepted Answer

Yes! We deliver to all major cities and most regions across Georgia, including Tbilisi, Batumi, Kutaisi, Rustavi, and more.

Question 6

When will my box arrive?

Accepted Answer

Your first box ships within 3–5 business days of subscribing. After that you get one box every month, sent in the first week of the month. Standard delivery takes 2–3 business days, express the next day.

Question 7

Can I skip or pause a month?

Accepted Answer

Not at the moment. You can turn off auto-renewal or cancel any time from your account.

Question 8

What if my dog doesn't like something?

Accepted Answer

We offer a satisfaction guarantee. Contact our team and we'll make it right.

Question 9

Is there a free trial?

Accepted Answer

We don't offer free trials, but the monthly plan is commitment-free — cancel anytime.

Questions & answers