Pupbox

Terms & Conditions

Draft for legal review — not yet in force. Last updated: [date of publication]

1. Who we are

Pupbox (“we”, “us”) is operated by [company legal name], a company registered in Georgia, identification code [ID code], legal address [legal address][; actual address if different]. Email: [hello@pupbox.ge], phone: [+995 …].

These Terms apply to everything you buy on pupbox.ge: subscription plans, gift subscriptions and individual products. By placing an order you accept them. Please also read our Privacy Policy.

2. Your account

  • You need an account to buy. You must be at least 18 years old.
  • Keep your password private. You are responsible for orders placed from your account until you tell us it has been misused.
  • Give us accurate details, especially your delivery address and your dog’s allergies — we pick each box based on them.

3. Subscription plans

  • What you get. Each plan includes the number of boxes and the period shown on the pricing page when you buy it, normally one box a month. Boxes contain products chosen by our team for your dog’s size and preferences; exact items vary.
  • Price and payment. You pay the plan’s full price in Georgian lari (₾) at checkout. Prices include [VAT / all applicable taxes — confirm VAT status]. Standard delivery is included in every plan that says so on the pricing page; if you choose a faster option, you pay only the difference, shown at checkout.
  • First box. We aim to ship your first box within 3–5 business days of payment, and following boxes about one month apart.
  • Renewal is your choice. At checkout you choose whether your plan renews. If you choose renewal, shortly before the period ends (currently 7 days before) we email you a link to pay the same plan’s price at that time for another period of the same length; it also appears in My subscriptions. The plan continues only when you pay. If it isn’t paid within a few days after the period ends (currently 3), the plan simply ends. Nothing is charged without your payment. You can turn renewal off at any time, with no fee.
  • Cancelling. You can cancel a subscription at any time in your account, which shows exactly what happens before you confirm. Within 12 hours of paying, and before any box has been sent, cancelling is free: you get everything back and no box is sent. After that, you still receive the box for the month you cancel in; the remaining months stop and we refund them at the plan’s own monthly price (what you paid divided by the number of boxes in the plan). Refunds go to the payment method you used, within [N] working days. Your statutory right of withdrawal (section 6) is not affected.
  • Changes to plans. We may change plans or prices for the future. A change never affects a period you have already paid for; for a renewing plan we will tell you before the next charge and you can cancel before it applies.

4. Gift subscriptions

  • You can buy a plan as a gift for someone else. You pay once; gift subscriptions never renew automatically.
  • At checkout you give us the recipient’s name, delivery address and phone, and their dog’s name, size and any allergies. Boxes are sent straight to that address, starting straight away or from the date you choose; the recipient doesn’t need to do anything.
  • If you give the recipient’s email, we tell them a gift is on its way, with your message.
  • The gift stays in your account: you can change the delivery address or cancel it there, under the same cancellation terms as any plan (section 3), with any refund paid to you.
  • Only give us the recipient’s details if you are entitled to do so; we use them only to deliver the gift (see the Privacy Policy).

5. Products, prices and orders

  • Product descriptions, images and stock are shown in good faith. If something is out of stock after you order, we will tell you and refund it.
  • The total you pay, including any delivery charge, is shown on the final checkout step before you pay. For orders without a plan, delivery is charged as shown at checkout (free above any threshold displayed).
  • A contract is formed when your payment is confirmed. We confirm every order by email with these Terms attached or linked.
  • Payments are processed by our payment provider [Flitt]. We never see or store your full card details.
  • Promo codes and referral coupons have the conditions stated with them, cannot be exchanged for cash and one code applies per order unless stated otherwise.

6. Your right of withdrawal (14 days)

Under the Law of Georgia on the Protection of Consumer Rights you may withdraw from an online purchase within 14 calendar days without giving a reason.

  • When the 14 days start. For products: the day you (or someone you name, other than the courier) receive them. For a subscription with regular deliveries: the day you receive the first box.
  • How to withdraw. Tell us clearly within the 14 days — email [hello@pupbox.ge] or use the withdrawal form below. You must send items back within 7 calendar days of telling us.
  • Refund. We refund what you paid, including standard delivery, within 14 calendar days of your notice, to the same payment method. We may wait until we receive the items or proof you sent them. You pay the direct cost of returning items [unless we agree otherwise].
  • Exceptions. The right of withdrawal does not apply to items made to your specification or clearly personalised (for example an engraved bowl), to goods that spoil quickly, or to sealed goods unsuitable for return for health or hygiene reasons once unsealed — this includes opened food and treats. [Lawyer to confirm how a curated box is treated.]

Model withdrawal form — To [company legal name, address, email]: I hereby give notice that I withdraw from my contract for the following goods/service: …; ordered on / received on: …; order number: …; name: …; address: …; date: …

7. Delivery

  • We deliver across Georgia through [courier name]. Delivery times on the site are estimates.
  • Please check your box on arrival. If anything is missing, damaged or wrong, tell us within [7] days with a photo and we will replace it or refund you.
  • If a delivery fails because the address was wrong or nobody could receive it, we will contact you to rearrange; a second delivery may be charged.

8. Faulty items and your dog’s safety

  • Your statutory rights for faulty or non-conforming goods are not affected by these Terms.
  • We avoid any ingredient you list as an allergy. Still, always supervise your dog with new treats and toys and remove anything damaged. If your dog reacts to a product, stop using it and contact us.

9. Referrals

When someone you invite registers with your link and pays their first order, you receive a ₾10 coupon. Self-referrals, fake accounts and abuse cancel the reward. We may change or end the programme for the future.

10. Our liability

We are responsible for loss that is a foreseeable result of our breach of these Terms or of our negligence. Nothing in these Terms limits liability that cannot be limited under Georgian law, including your consumer rights.

11. Complaints

Contact us first at [hello@pupbox.ge]; we reply within [5] business days. If we cannot resolve it, you may contact the Georgian Competition and Consumer Agency (gcca.gov.ge), which enforces consumer protection law, or go to court. [Out-of-court dispute resolution: none / name it.]

12. Changes and governing law

  • We may update these Terms. The version shown when you placed an order applies to that order; we will tell you about changes that affect an active subscription before they apply.
  • These Terms are governed by the law of Georgia. Disputes go to the courts of Georgia, without limiting your rights as a consumer.
  • If these Terms exist in Georgian and English and they differ, the Georgian version prevails.